More than 23 million Americans currently have asthma, 12 million people have been diagnosed with COPD, and the numbers keep growing. At some point in your career, you’re going to encounter clients with a breathing sensitivity. Now is the time to proactively develop a plan for servicing these customers.
You already know that dust can be a huge pain and an inconvenience for both you and your clients. When working in a space occupied by people with breathing issues, however, dust can quickly become dangerous. Your ability to proactively manage and eliminate dust before it migrates across a home or building can have a significant impact on your business and a client’s quality of life during the remodel.
Addressing how you’ll control dust and manage indoor air quality (IAQ) gives you an opportunity to differentiate your business from your competitors. Don’t gloss over the inconveniences of home remodeling when talking with clients and potential clients. Show them that you truly care about customer satisfaction by finding out what “livable remodeling” means to them.
If you’re not familiar with the phrase “livable remodeling,” it’s about providing your customers with the best possible remodeling experience. To do this, have a conversation about their needs.
Sometimes, customers get so caught up in the end result they really don’t consider the nuances of home remodeling. Next thing they know, they’re living in a dustbowl while wondering “how much longer is this going to take?” It’s your job to ask the right questions and remind them their experience during the project is just as important to you as the finished product. Most homeowners will appreciate your honesty, insight and advice.
For example, make sure to ask about known allergies, breathing sensitivities and other medical conditions when you also learn about the client’s scheduling and timeline preferences. Communicate this information to your team with specific steps you expect them to take to minimize the jobsite dust. Some best practices include:
- Isolate the work area. Create temporary walls and designate one entryway to the work area. Use poly sheeting to help contain dust.
- Seal vents.Whether the furnace or central air systems are running or not, registers and air returns in the work area must be sealed and closed. Make sure all air filters are changed during and after construction.
- Control building airflow. Establish a negative air pressure environment, maintain proper ventilation and circulate outdoor air inside when possible during the project and immediately after completion.
- Capture airborne dust. Use a HEPA air scrubber during the remodeling process.
Having an in-depth conversation with a potential client gives you an opportunity to explain how you will provide the most comfortable and safe remodeling experience possible. Highlight your dust management practices, and explain how using an air scrubber like the BuildClean Dust Control System eliminates 90 percent of airborne dust before it has a chance to migrate from the jobsite throughout the rest of the home or building. This will make all the difference to your customers, especially those with breathing sensitivities.